VERILY BOOK REFUND & RETURN POLICY
Last Updated: August 28, 2026
Verily Book is committed to providing quality books, publications, and related resources to our readers. We want our customers to understand our refund, return, and replacement procedures before making a purchase.
1. PRINTED BOOKS AND PHYSICAL PRODUCTS
Unless otherwise stated at the time of purchase, customers may request a return of an eligible physical product within 30 days of delivery.
To qualify for a return, the item must:
- Be in its original condition;
- Be unopened, unused, unmarked, and undamaged;
- Include any original packaging or materials supplied with it; and
- Be accompanied by proof of purchase from Verily Book.
Books or other products showing signs of use, writing, highlighting, and damage caused after delivery, or other material alteration may not qualify for a refund.
2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, or different from the item you ordered, please contact Verily Book promptly after delivery.
Please provide:
- Your name;
- Order number;
- Description of the problem; and
- Photographs of the item and packaging when reasonably requested.
After verification, Verily Book may provide, as appropriate, a replacement, refund, or other reasonable resolution at no additional product cost to the customer.
Verily Book will be responsible for reasonable return shipping expenses when a return is required because we sent an incorrect, defective, or damaged item.
3. DIGITAL PRODUCTS AND EBOOKS
Because digital products, including downloadable eBooks and electronic publications, may be accessed or downloaded immediately after purchase, digital purchases are generally final and non-refundable once access or download has been provided, except where:
- The customer was charged more than once for the same transaction;
- The customer received the wrong digital product;
- A technical problem attributable to Verily Book prevents access to the purchased product and cannot reasonably be corrected; or
- A refund is otherwise required by applicable law.
If you experience a technical problem, please contact us before initiating a payment dispute so that we have an opportunity to resolve the issue.
4. THIRD-PARTY PURCHASES
Books or products purchased through third-party retailers or platforms, including Amazon or other booksellers, are subject to the refund and return policies of the retailer through which the purchase was made.
Verily Book cannot directly issue refunds for transactions processed entirely by an independent third-party retailer.
Customers should contact the applicable retailer regarding such returns or refunds.
5. NON-RETURNABLE ITEMS
Unless required by applicable law, the following generally are not eligible for return:
- Downloaded or accessed digital products;
- Personalized, autographed, or custom-made products;
- Items damaged after delivery through misuse or improper handling;
- Products returned outside the applicable return period;
- Products purchased from an independent third-party seller; and
- Items expressly designated as final sale before purchase.
6. RETURN SHIPPING
Unless the return results from an error by Verily Book or a defective or damaged product, customers are responsible for return shipping expenses.
Original shipping and handling charges are generally non-refundable unless the return is caused by an error attributable to Verily Book or applicable law requires otherwise.
We recommend using a trackable shipping method when returning merchandise. Verily Book is not responsible for returned packages that are lost before being received by us.
7. REFUND PROCESSING
After an eligible returned product is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
The time required for a refund to appear in your account may depend on your bank, credit card issuer, payment processor, or other financial institution.
8. CANCELLATION OF ORDERS
Customers may request cancellation of a physical-product order before it has been processed or shipped.
Once an order has entered fulfillment or has shipped, it may need to be handled as a return under this Policy.
Digital orders generally cannot be cancelled after the digital content has been made available for access or download.
9. FRAUD AND ABUSE
Verily Book reserves the right, to the extent permitted by law, to refuse returns or refund requests reasonably determined to involve fraud, abuse, manipulation of our return procedures, or repeated misuse of this Policy.
Nothing in this section limits rights that cannot lawfully be waived.
10. APPLICABLE CONSUMER RIGHTS
This Policy does not eliminate, restrict, or waive any consumer right or remedy that cannot legally be excluded under applicable federal, state, or other law.
Where applicable law provides greater consumer protection than this Policy, applicable law will control.
11. CONTACT US
Questions or requests concerning returns, replacements, cancellations, or refunds may be submitted through the contact information provided on VerilyBook.com.
Please include your order number and sufficient information for us to identify the transaction and respond to your request.
Verily Book
VerilyBook.com